Returns & Refunds
Changed your mind? – That’s no problem. Our 14-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only refund the return of opened items if they are faulty.
If the item has been opened and it’s the wrong size please send it back to us within 14 days of purchase, noting your desired size, and we will exchange this for you free of charge. Please note however that we cannot refund your return postage cost.
First, please contact us by email ([email protected]) before returning the item.
The returns address is:Headshot Returns
60 Pinchbeck Road
Please allow 28 days from the date returned goods are checked into our warehouse for a refund to be processed. For more information about Distance Selling Regulations, click here
We aim to dispatch the your order within 24 hours of receiving the order confirmation (Saturday orders are dispatched on Monday). As we use Royal Mail first class for most of our deliveries expect your order to be delivered within 24-72hours. Maximum delivery within UK is 28 days. For worldwide delivery expect delivery within 28 days. Although we do dispatch international orders within 24 hours it depends on final destination as to how long it is going to take.
UK Royal mail: Orders will be sent via Royal Mail 1st Class Delivery and are usually delivered within 24-72 hours.
International: Orders will be sent via Royal Mail International Standard and is usually delivered within the following timescales:
- Delivery to Europe in 3 to 5 working days
- Delivery to the rest of the world in 5 to 7 working days
Headshot Clothing complies fully with all relevant Data Protection and consumer legislation, and treats all personal information as fully confidential. We collect your personal information (for example, your name, email address etc) when you subscribe to our mailing list, enter competitions and provide feedback; when you place orders, we collect your name, email and delivery address and payment details, to service your order. Personal information is stored on secure servers, and details such as credit card, name and address are encrypted.
Headshot Clothing will not share your details with third parties unless you give us permission to do so. However, to perform credit-card transactions and fulfil orders, Headshot Clothing uses reputable third-party banking and distribution institutions. These carefully selected companies receive only the information needed to verify and authorise payment cards and to process orders, and are under strict legal obligations to keep all personal information private.
1. What are cookies
A cookie is a very small piece of information that a website stores to save and collect basic information. Many cookies are essential to the operation of our website, for example to allow you to make a purchase or create an account with us. Cookies on our site are also used to customise certain areas of content just for you, and to make your browsing experience more efficient and faster.
Cookies on our website are used for the following purposes
- To enable you to add items to your shopping basket and purchase them.
- To enable you to create an account to have information such as order history, or your details remembered for later.
- To improve the website’s usability by saving you time on making a purchase or tracking your order.
- To analyse the use of our website through Analytics software such as Google Analytics.
3. Information collected
The cookies our website uses do not collect any sensitive information such as your name, address, email address, or any other contact details.
The cookies this website uses are:
|These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.To opt out of being tracked by Google Analytics across all websites click here.|
|This cookie is used to determine which country the visitor is from, so that content and shipping costs shown are accurate for those customers. This is determined based on a GeoIP lookup or data provided through their account or while purchasing.|
|This cookie is used to determine which region the visitor is from, for the same reason as blucommerceCountry|
|This cookie is used to determine which currency to show on the site, based on the country the visitor is from and whether they’ve chosen to view the site in another currency.|
|This cookie is used to determine which type of device is being used to browse the site, and to show a mobile specific site in certain scenarios.|
|This cookie is used to determine which language to be used on the site, based on the country the visitor is whether they’ve chosen to view the site in another language.|
|This cookie is used to determine how the visitor found the site, whether it’s from a third party affiliate, from a marketing email or another source|
|This cookie is used to determine what content to show to the customer when testing new features and functions on our site to improve our customer experience.|
4. How do I disable cookies?
To fully disable cookies on our website, you will need to change the settings in your website browser.
Full instructions for all browsers can be found here.
5. Links to other websites
Headshot Clothing provides website features and other products and services when you visit or shop using headshotclothing.com (the “Site”). By using this Site you agree to the following terms and conditions:
SITE CONTENT AND INFORMATION. The Sites contain information, advice, text, and other materials that are provided for your convenience and enjoyment. You should be aware that the information might contain errors, omissions, inaccuracies, or outdated information. If a product offered by Headshot Clothing is not as described, you may return it according to Headshot Clothing’s Return Policy.
If you register on this Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Headshot Clothing sells products to adults who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the Sites only with involvement of a parent or guardian. Headshot Clothing reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion. Headshot Clothing reserves the right to change, suspend, or discontinue all or any aspects of the Sites at any time without prior notice.
Headshot Clothing does not knowingly collect information from children, including those less than eighteen years of age. If you are a child, do not submit any information to Headshot Clothing. If a parent, guardian, or other concerned person becomes aware that we have collected information from a child, including one less than 18 years of age, please contact us promptly and we will take steps to delete and remove any such information.
NO UNLAWFUL OR PROHIBITED USE. As a condition of using the Site, you agree that you will not use the Sites, or any of the content obtained from the Sites, for any purpose that is unlawful under applicable law or prohibited by these Conditions of Use, or to solicit or encourage the performance of any illegal activity or other activity which infringes the rights of Headshot Clothing, its affiliates or other individuals. Furthermore, you may not, without limitation, copy, reproduce, distribute (including mirroring, data-mining or data scraping), transmit, publicly display, upload, perform, publish, license, modify, translate, adapt, create derivative works from, transfer, sell or otherwise exploit the Sites or any content, information, products or services obtained from the Sites, for any commercial purpose or enterprise. If you violate any of these Conditions of Use, your permission to use the Sites automatically terminates. Please report any violations of these Conditions of Use (except for claims of intellectual property infringement) to Headshot Clothing’s Site director at [email protected].
ERRORS ON THE SITES. Prices and availability of products are subject to change without notice. In the event a product price is listed incorrectly due to typographical error or error in pricing information received from our vendors, Headshot Clothing shall have the right to refuse or cancel any orders placed for any product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, Headshot Clothing will promptly refund the amount charged to your credit card.
ORDER POLICY & SHIPPING. Pricing and promotions on headshotclothing.com may vary from that of affiliated sites. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Headshot Clothing reserves the right at any time after receipt of your order to accept or decline your order for any reason. Headshot Clothing reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verification or information before accepting any order. All orders placed on this Site are subject to product availability. All items purchased from Headshot Clothing are sent by a third-party carrier pursuant to a shipment contract. If you are not fully satisfied with your purchase, you may return it in accordance with Headshot Clothing’s returns policy.
NO ENDORSEMENT OF USER CONTENT. Users to the Sites are prohibited from posting through the Sites any harmful, vulgar, obscene, profane, sexually explicit, abusive, threatening, privacy invading, libelous, racially, ethnically, or otherwise objectionable or unlawful content of any kind, or that infringes or may infringe on the intellectual or other rights of another. You acknowledge that Headshot Clothing does not endorse or pre-screen content, but that Headshot Clothing will have the right (but not the obligation) in our sole discretion to refuse, edit, move, or remove any content that is available via the Site. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any Content posted by you.
APPLICABLE LAW. By using the Sites, you agree that the laws of your state, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Headshot Clothing.
COPYRIGHT AND TRADEMARK NOTICE. All screens appearing on the Site including graphics, text, design, buttons, logos, images, and icons, as well as the selection, assembly, and arrangement, are the sole property of Headshot Clothing or its suppliers and/or licensors, and are protected by U.K. and international copyright laws. The content on the Sites is only for the purpose of shopping on the Sites or placing an order and for no other purpose. Any other use, including modification, reproduction, uploading, posting, transmission, or distribution in any form or by any means without Headshot Clothing’s prior written permission, is strictly prohibited. All software used on the Sites is the sole property of Headshot Clothing or those supplying the software.Graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Sites are trademarks or trade dress of Headshot Clothing in the U.K. and other countries or are the property of their respective owners. All rights not expressly granted herein are reserved.
DIGITAL MILLENNIUM COPYRIGHT ACT. If you are a copyright owner or an agent thereof and believe that any content on this Site infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing (see 17 U.S.C 512(c)(3) for further detail):
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled and information reasonably sufficient to permit the service provider to locate the material;
- Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and, if available, an electronic mail;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Headshot Clothing’s designated Copyright Agent to receive notifications of claimed infringement is:
Headshot Clothing Legal, 60 Pinchbeck Road, Spalding, Lincolnshire, PE11 1QF.
For clarity, only DMCA notices should go to the Copyright Agent; any other feedback, comments, requests for technical support, and other communications should be directed to Headshot Clothing’s customer service at [email protected] You acknowledge that if you fail to comply with all of the requirements of this Section, your DMCA notice may not be valid.